Returns & Refunds Policy

Our Commitment

We want you to love every product you receive from PureBalance Beauty. If something isn't right, we're here to make it right.

Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

  • Items must be unused, unopened, and in original packaging (for hygiene reasons, we cannot accept returns on opened skincare or personal care products)
  • Proof of purchase (order number or confirmation email) is required
  • Items marked as final sale are not eligible for return

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund β€” no return shipment required.

How to Start a Return

  1. Email us at PureBalance_Beauty@purebalancebeautyco.com with your order number and reason for return
  2. We will respond within 1–2 business days with return instructions
  3. Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility)
  4. Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original and place a new order.

Non-Returnable Items

  • Opened skincare, serums, masks, or creams
  • Items damaged due to misuse or improper handling
  • Items returned after 30 days of delivery

Questions?

We’re always happy to help. Reach out to our support team and we’ll get back to you promptly.